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Language Assistance

Effective January 1, 2009 CA law (SB 853) and its accompanying regulations require that health plans establish and support a Language Assistance Program (LAP) for enrollees that are limited English proficient (LEP). All insurance carriers now provide free translation services in multiple languages for you or your covered family members. Call your health plan's customer service number listed below or on your insurance card for information about translation assistance available for medical visits and for health care materials.

Health Plan Name Plan Interpreter Access Plan Translation Access (Vital Non-Standard Documents) Plan Contact For Questions related to Interpreter/Translation
Aetna

1-888 254-2721 1-877-287-0117 Nicki Theodorou at 415-645-8264; Megan Rooney at 650-279-6091
Anthem Blue Cross
1-888 254-2721 1-888 254-2721  1 800 677-6669
Blue Shield of California
Providers:
Over-the-phone interpretation
800-541-6652, follow IVR menu;
All other interpretation requests: complete "Language Services Request" Form and Fax it to 209-371-5838
Please fax Language Services Request Form & and document requiring translation to 209-371-5838

email:
LanguageAssistance@blueshieldca.com 

or call your Provider Relations representative

Care1st
Between 8am to 6pm, please call Member Services at 1-800-544-0088 for Commercial members. Please call Member Services at 1-800-605-2556 for Healthy Families members. After hours, please call Pacific Interpreters at 1-800-259-4521 Contact C&L department: 800-605-2556 or 800-544-0088, ext. 6397 Contact Member Services: 1-800-544-0088 or 1-800-605-2556.
Contact C&L department: 800-605-2556 or 1-800-544-0088, ext. 6397
Therese Horth (323) 889-6638 ext. 6538 E-mail: thorthcare1st.com
CIGNA
Call 1-800-806-2059. You will need the member’s CIGNA ID number, mbr date of birth and your TAX ID number (or NCPDP for pharmacies)  to confirm eligibility and access interpretation services.  It is not necessary to arrange for these services in advance. Send Word document to translate to Culturalandlinguisticsunit@cigna.com. Culturalandlinguisticsunit3@cigna.com
Great West Healthcare
(800) 663-8081 1-888-665-4621 (800) 663-8081 Member Services Department
Health Net of California, Inc
The number for the customer contact center on the member's identification card.  Between 7am and 6pm Monday through Friday- Individual and Family Plan (IFP) members please
call 800-839-2172
translation access questions contact Diana M. Carr, Manager C&L services at 626 683 6307, for questions about translation or interpreter services call 800-522-0088
Molina Healthcare of California
1-888-665-4621 1-888-665-4621 Jill McGougan (562) 499-6191 ext. 127421
PacifiCare 1-800-730-7270 Spanish  ; 1-800-938-2300 Chinese  1-800-624-8822 English (and All Other Languages)       1-800-730-7270 Spanish  1-800-938-2300 Chinese  1-800-624-8822 English (and All Other Languages) 1-800-730-7270 Spanish  1-800-938-2300 Chinese   1-800-624-8822 English (and All Other Languages)